Shipping information
Delivered to your workspace, on time.
That's right, we now offer FREE SHIPPING for all orders across the contiguous USA and select countries around the world. Read below for all the details and options available.
Understanding the shipping labels
On each description page for our models, you will see one of the four following shipping labels clearly shown. This will help you understand the delivery timeframe and any available options.
Quickship
Already in our US warehouse and ready to be shipped when you purchase. Available to the contiguous US only.
Overseas In-Stock
Overseas In-StockAlready made and waiting at our production facility. Will ship on your order.
Made-to-Order
Made-to-OrderProduction starts when your order is confirmed. Nothing sits in stock.
Customizable
CustomizableMade-to-Order plus any customization you need. Get detailed drawings, approve the build, then production.
Where we ship to
Arc Grove® delivers to all 48 contiguous United States, Canada, the United Kingdom, the European Union, Southeast Asia, and Australia. Standard ground delivery is free everywhere we ship.
United States coverage is the 48 contiguous states, and expedited shipping is US-only; switch to the United States view for state detail.
Contiguous United States
Contiguous United StatesFree standard ground delivery to all 48 states. Expedited delivery is available in 37 states across the Central and Eastern regions. Quickship serves the contiguous US only.
International
Canada, the United Kingdom, the European Union, Southeast Asia, and Australia. See international delivery.
Where we don’t ship
We don’t deliver to Alaska, Hawaii, or Puerto Rico, and we can’t serve P.O. boxes or APO/FPO addresses. Our freight carriers need a street address they can bring a pallet to.
How long does it take?
The total time until delivery to your workspace is the sum of the handling & production time plus the time in transit. This chart shows the ranges and averages per shipping label.
Quickship About 1 to 2 weeks
Overseas In-Stock About 4 to 9 weeks
Made-to-Order About 5 to 12 weeks
Customizable About 5 to 13 weeks
Estimate your delivery time
Estimates cover handling plus freight transit. If your order includes white-glove service, the crew books its visit after your freight arrives.
Total delivery time from order confirmation, by region and ship type.
| Region | Quickship | Overseas In-Stock | Made-to-Order | Customizable |
|---|---|---|---|---|
| Western United States | 8-14 days | 4-5 weeks | 5-8 weeks | 5-9 weeks |
| Central United States | 8-14 days | 6-7 weeks | 7-10 weeks | 7-11 weeks |
| Eastern United States | 8-14 days | 8-9 weeks | 9-12 weeks | 9-13 weeks |
| Western Canada | Not available | 4-5 weeks | 5-8 weeks | 5-9 weeks |
| Eastern Canada | Not available | 8-9 weeks | 9-12 weeks | 9-13 weeks |
| United Kingdom and European Union | Not available | 8-9 weeks | 9-12 weeks | 9-13 weeks |
| Southeast Asia | Not available | 4-5 weeks | 5-8 weeks | 5-9 weeks |
Expedited shipping, where available, takes 7 days off Central US totals and 14 days off Eastern US totals. International timeframes are contingent upon timely customs clearance.
Western United States covers Washington, Oregon, Idaho, Montana, North Dakota, California, Nevada, Arizona, Utah, Wyoming, Colorado, and New Mexico.
Central United States covers South Dakota, Nebraska, Kansas, Minnesota, Iowa, Missouri, Wisconsin, Illinois, Michigan, Indiana, Ohio, Kentucky, Oklahoma, Texas, Arkansas, and Louisiana.
Eastern United States covers New York, Vermont, New Hampshire, Maine, Massachusetts, Rhode Island, Connecticut, New Jersey, Pennsylvania, Delaware, Maryland, Washington DC, Virginia, West Virginia, Tennessee, North Carolina, Mississippi, Alabama, Georgia, South Carolina, and Florida.
What your options are
Every order includes free curbside delivery. Expedited shipping shortens transit where it’s available, and white-glove service takes your furniture from the truck to a finished room.
| Curbside (free) | Expedited ($242.50 USD) | White-Glove (quoted) | |
|---|---|---|---|
| Unloaded at | The curbside closest to your entrance | Same as Curbside | Placed in your room of choice |
| Assembly | No | No | Yes |
| Packaging removed | No | No | Yes |
| You provide | Moving your pieces inside | Moving your pieces inside | Site access details and a clear path |
| Best for | Most orders | When transit time matters | Full floor plans and multi-floor projects |
No option includes wall mounting, anti-tip hardware installation, or electrical and data work.
What expedited does, precisely
The ‘Expedited Delivery’ option at checkout, $242.50 USD, is available only in the 37 Central and Eastern US states shown on the map. It takes 7 calendar days off your total delivery time to Central states and 14 calendar days off to Eastern states. It isn’t available in Western states or outside the US.
White-glove, when you want it
White-glove delivery (inside placement, debris removal, and assembly) is available as a quoted add-on, subject to availability in your area. We arrange it through vetted local partners, so pricing is quoted per order.
International delivery
We deliver to Canada, the United Kingdom, the European Union, Southeast Asia, and Australia, with free standard ground delivery. International windows include ocean freight and customs clearance, and clearance timing is outside our control.
If your country isn’t listed, request an international quote and we’ll confirm whether we can arrange delivery, along with duties, brokerage, and your delivery window, in writing.
Before delivery day
Commercial deliveries go smoothly when the building is ready. Four things to sort out before your freight arrives.
- Loading dock access and hours, or the closest street-level unloading point
- Freight elevator dimensions, and whether it needs to be reserved
- Door and corridor clearances along the delivery path
- Badge, escort, or insurance requirements for outside crews
- A staging area if furniture arrives before the space is ready
- After-hours access rules, if your building restricts daytime freight
Many commercial buildings require 48 to 72 hours of advance notice for large freight deliveries. Check with your property manager early.
Most Class A office buildings require a Certificate of Insurance before a delivery crew can use the freight elevator or loading dock. We provide one on request. Send your building’s COI requirements with your quote request and we’ll have it ready before delivery is scheduled.
Whoever signs for the freight should take five minutes before signing:
- Count the pieces against the delivery receipt
- Inspect the packaging for damage before you sign
- Note any damage on the bill of lading; a clean signature is acknowledgment that everything arrived in good condition
- If the driver won’t wait for inspection, write “subject to inspection” next to your signature
- Photograph anything that looks wrong, and keep all packaging until you’ve confirmed the contents
Found concealed damage after unpacking? Contact us at support@arcgrove.com as soon as you find it, with photos, and keep the packaging for carrier inspection.
If your site isn’t ready when your furniture is, tell us early. We can hold your order and reschedule delivery so it isn’t forced onto a jobsite too soon; arrangements and any costs are quoted case by case.
The fine print
It’s vital that your furniture arrive in the pristine state it was built and packed for you. That’s why we use specialized “knock-down” packaging with reinforced carton board: a container designed to fit your piece and waste no space, made from tough corrugated fiberboard, then further reinforced with wooden framing. We take no chances.
The wooden framing and boxes may be more difficult to remove than typical packaging and may require self-maneuvering. Unpackaging is not included in standard delivery.
Though rare, there is a chance that your order arrives damaged during transit. If this happens, contact us immediately at support@arcgrove.com. We’ll work with you to resolve the issue and arrange for a replacement or refund as necessary.
Keep all packaging materials and documentation for inspection by the shipping carrier. Eligible pieces are also covered by the Office for Life™ Warranty.
If your order arrives later than the quoted window for reasons within our control, we refund 10% of the product price.
Once your order has shipped, you’ll receive a shipping confirmation email with tracking information; it may take up to 1 business day to become available. We may also send updates about your order’s status and any shipping delays by email, so keep your contact information up to date.
We reserve the right to modify or update this shipping policy at any time without prior notice. Changes are effective immediately upon posting. By placing an order with Arc Grove, you agree to the policy terms on this page. We last updated this policy on August 4, 2026.
Delivery questions
How long does office furniture take to ship?
Total delivery time is handling plus transit. Quickship pieces arrive in 8 to 14 days anywhere in the contiguous US. Overseas In-Stock runs about 4 to 9 weeks, Made-to-Order about 5 to 12 weeks, and Customizable about 5 to 13 weeks depending on your region. Your quote confirms your window in writing.
Do you ship office furniture to Canada?
Yes. We deliver across Canada with free standard ground shipping. Total delivery time depends on ship type and coast: about 4 to 9 weeks for Overseas In-Stock pieces and 5 to 12 weeks for Made-to-Order, confirmed in writing on your quote. Quickship isn't available in Canada.
Do you deliver on weekends or after hours?
Delivery windows are scheduled with you and confirmed in writing. If your building restricts freight to off-peak or after-hours windows, tell us when you request your quote and we'll coordinate the window with the carrier and your property manager.
Who assembles custom office furniture?
White-glove service includes assembly, placement, and packaging removal, quoted per order. Standard delivery is curbside and doesn't include assembly. See the customization page for how custom projects run.
Do you remove old office furniture?
No. Our crews deliver and, with white-glove service, assemble Arc Grove pieces and remove their packaging. Removing or disposing of your existing furniture isn't a service we offer today, so plan decommissioning with your building or a local hauler.
Can you deliver to a warehouse or receiving dock?
Yes. Our freight carriers can deliver to any commercial street address, and loading docks make scheduling easier. Include the dock's hours and any reservation requirements with your order so the carrier can plan the drop.
Plan your delivery
Send your project and delivery address with your quote request and we’ll confirm your lead time, options, and delivery window in writing.
Request a Delivery PlanClient service hours: Monday to Friday, 9:00am to 5:00pm ET · support@arcgrove.com
