Shipping Information
Getting your office furniture to you on time in perfect condition.
The piece(s) you’ve bought, (unless otherwise labeled as a “Quickship”), are made-to-order. This is a new model for the furniture industry, unique to relatively few teams; like ours at Arc Grove.
The benefits of made-to-order are:
- Greater savings on your furniture because warehousing doesn’t factor as a cost
- Meticulous quality control (just read our reviews!) in overseeing your item(s) production
- Allowance for some customization upon request
Once you purchase your furniture, our team immediately gets started on its production. This process takes between 10–20 days.
Your furniture is then carefully packaged and shipped on its way to you.
The next step is delivery to your door. To ensure safe transport and damage-free arrival we use engineered protective packaging.
Quickship Items
Items marked as Quickship are in stock and ready to be delivered to your address within 7–10 business days. This is available only to the continental USA.
Shipping Policies
Here are the details of how we ship, what your options are, the expected timeframes, and how to handle any issues that may occur. By placing an order with Arc Grove, you agree to the following policy terms.
Free Shipping
‘Standard Ground Delivery’ is free.
Yes, free. No coupon is required for this offer. No minimum purchase. Available to all eligible countries listed below.
Faster Shipping
Want your new furniture sooner? The ‘Expedited Delivery’ shipping option, available to you at checkout for $242.50 USD, means a shorter transit time.
Based on your location (please see the table below for more specifics), you’ll get your new furniture between 5 to 15 business days faster than our standard option.
Delivery Times
Through an extensive network of partnered delivery services around the world, we’re able to offer both the ‘Free Shipping’ and ‘Faster Shipping’ domestically and internationally to all eligible countries listed below.
All timeframes shown below are denoted in weeks and start once your furniture is shipped. This does not cover 'Specialty Items', which covered in a sepearte table further below.
| Region | Location | Standard Ground | Expedited Shipping |
|---|---|---|---|
| United States | Western United States | 3–4 weeks | (not an option) |
| Central United States | 5–6 weeks | 4–5 weeks | |
| Eastern United States | 7–8 weeks | 5–6 weeks | |
| Canada | Western Canada | 3–4 weeks | (not an option) |
| Eastern Canada | 7–8 weeks | (not an option) | |
| Europe | United Kingdom | 7–8 weeks | (not an option) |
| European Union | 7–8 weeks | (not an option) | |
| Southeast Asia and Australia | 3–4 weeks | (not an option) |
Western United States covers Washington, Oregon, Idaho, Montana, North Dakota, California, Nevada, Arizona, Utah, Wyoming, Colorado, and New Mexico.
Central United States covers South Dakota, Nebraska, Kansas, Minnesota, Iowa, Missouri, Wisconsin, Illinois, Michigan, Indiana, Ohio, Kentucky, Oklahoma, Texas, Arkansas, and Louisiana.
Eastern United States covers New York, Vermont, New Hampshire, Maine, Massachusetts, Rhode Island, Connecticut, New Jersey, Pennsylvania, Delaware, Maryland, Washington DC, Virginia, West Virginia, Tennessee, North Carolina, Mississippi, Alabama, Georgia, South Carolina, and Florida.
If you don’t see your location listed, please contact us to see if we can arrange delivery.
Please note that the stated shipping timeframes are contingent upon timely customs clearance.
We cannot ship to P.O. boxes or APO/FPO addresses.
Delivery Times for Specialty Items
Furniture that is labeled as a 'Specialty Item' experience longer delivery times due to many factors.
All timeframes shown below are denoted in weeks and start once your Specialty Item is shipped.
| Region | Location | Standard Ground | Expedited Shipping |
|---|---|---|---|
| United States | Western United States | 9–10 weeks | (not an option) |
| Central United States | 11–12 weeks | 10–11 weeks | |
| Eastern United States | 14–16 weeks | 11–12 weeks | |
| Canada | Western Canada | 9–10 weeks | (not an option) |
| Eastern Canada | 14–16 weeks | (not an option) | |
| Europe | United Kingdom | 14–16 weeks | (not an option) |
| European Union | 14–16 weeks | 11–12 weeks | |
| Southeast Asia and Australia | 9–10 weeks | (not an option) |
‘To Your Door’ Delivery Service
Both standard and expedited delivery include door-to-door service only.
For residential addresses, delivery will be to the front door. For office buildings, apartments, or complexes with multiple buildings, delivery will be to the front entrance.
At this time, delivery does not include room-of-choice, assembly assistance, or unpackaging of wooden frames unless stated otherwise.
Protective Packaging
It’s vital that your furniture arrive in the pristine state it was built and packed for you. That’s why we use specialized “knock-down” packaging with reinforced carton board. That means a specifically designed container that fits your piece and wastes no space — made from a tough corrugated fiberboard.
Your package will then be further reinforced with wooden framing. We take no chances!
All this care and attention significantly minimizes the chance of any damages occurring while it’s on its way to you.
Please note that the wooden framing and boxes may be more difficult to remove than typical packaging and may require self-maneuvering. This service is not included in the delivery.
Damage In Transit
Though rare, there is a chance that your order arrives damaged during transit. If this happens, please contact us immediately at support@arcgrove.com.
We’ll work with you to resolve the issue and arrange for a replacement or refund as necessary.
Please keep all packaging materials and documentation for inspection by the shipping carrier.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. Use it to track the status of your order and its estimated delivery date.
Please note that tracking information may take up to 24 hours to become available after your order has been shipped.
We may also provide updates regarding the status of your order and any shipping delays via your email. Please ensure your contact information is up-to-date to receive important notifications regarding your order.
Questions?
If you have any questions about our shipping policy or need assistance with your order, please contact us at support@arcgrove.com.
Client Service Hours:
- Monday – Friday: 9:00 am – 5:00 pm EST
Changes to this Shipping Policy
We reserve the right to modify or update this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
We last updated this policy on November 12th, 2025.
