Frequently asked questions
Do you offer in-home or in-office delivery and setup?
Not at this time. We are working on it and expect to offer it in the near-future.
If youโve ever assembled Ikea furniture before, then youโll be familiar with the relative ease of putting together your pieces when they arrive. Complete instructions are (of course) supplied, and weโre here for your immediate support should you have questions.
What is the lead time on orders?
Lead time means the number of days we need to make and quality check your furniture before shipping it. It generally takes between 10 to 20 business days.
Once complete, your item(s) are carefully packaged and enter into transit, on their way to you.
If your furniture includes customizations, the handling time may exceed this time. We will communicate any expected delays to you so that there are no surprises.
How long until I receive my order?
| Region | Location | Standard Ground | Expedited Shipping |
|---|---|---|---|
| United States | Western | 2-3 weeks | 1-2 weeks |
| Central | 3-4 weeks | 2-3 weeks | |
| Eastern | 4-5 weeks | 3-4 weeks | |
| Canada | Western | 2-3 weeks | 1-2 weeks |
| Eastern | 4-5 weeks | 3-4 weeks | |
| UK & EU | 2-3 weeks | 1-2 weeks | |
| Australia & Southeast Asia | 2-3 weeks | 1-2 weeks | |
If you don't see your location listed please contact us to see if we can arrange delivery.
Can I customize the furniture?
Yes! Thatโs a huge benefit of the made-to-order furniture making and our clients have loved what they got through this process. Generally, we get requests to customizeโฆ
- The dimensionsย (ex: wider, taller, etc.)
- The materialsย (ex: engineered woods, fabrics, etc.)
- The finishesย (ex: wood grain textures, high gloss, etc.)
- Add featuresย (ex: wireless charging, integrated lighting, etc.)
- Add brandingย (ex: logo imprints, embroidery)
We make the process for arranging these customizations easy. Just contact us with your requests, reply to any clarifications we may need, and then review the rendered models of your newly customized furniture. Once youโre pleased with it, weโll tell you its cost and you can place your order.
Where can I get my assembly instructions?
Assembly instructions are always included within the package of your furniture. As a backup, you can alwaysย
Do you offer more furniture designs than whatโs shown online?
Not right now. Our outstanding team of designers are working on new models right now based on industry-leading trends and features that our clients love or have asked for. Once theyโre designed, they get test-built and thoroughly tested for certifications and our own standards of quality. Be sure to subscribe to get looped in on coming designs.
Do you offer used furniture?
No. Our furniture is made to order, saving significant costs for us and you.
What are Office Themes?
Theyโre lines of furniture designed to match a range of modern tastes. Themes allow our clients to shop according to their sense of style and vision of office decor..
The Office Themes are:
- Strataย โ Perfect for corporate environments where a strong, professional look is key.
- Forgeย โ Suited for office decors with a darker timbre and more masculine tone.
- Prestigeย โ Charismatic designs that appeal to smart and glam aesthetics.
- Districtย โ An urban business theme with a strong industrial look.
- Streamlineโ Designs focused on the essential and simply, perfect for minimalists.
- Modernistโ Todayโs trends and modern spirit in sleek motifs.
- Neutralisโ Neutrally toned furniture with a subtle sophistication.
- Vistaโ Grand and spaciously designed furniture with a commanding style.
- Futuraโ Interesting, futuristic designs with sci-fi forms and characteristics.
What are matching sets?
All items within a matching set are designed to match each other in style and finish.
Where is this furniture made?
We have several teams across facilities located in East Asia, mostly within China. While lower manufacturing cost is definitely a benefit, meaning you pay less, there are other indisputable reasons to build there. This includes truly state-of-the-art methods of producing furniture with our built-to-order model
Our teams know the designs and materials so well that they can customize them and still ensure the strictest quality standards we require. There are currently no other places in the world that come close to the level of on-demand modifications and grade of work.
Do you offer financing options?
Yes, we offer it through Shop Pay. We like it because:
- It offers a competitively low interest rate to our clients
- It offers a choice of payment plans and timeframes
- Itโs extremely secure
- Itโs accessible to 150,000,000 (and growing) users around the world
- It promotes sustainable shopping by offsetting carbon emissions from deliveries
If this isnโt a suitable option for you,ย contact usย and weโll try to assist you.
How will tariffs affect my order?
For our US clients, recent tariffs have caused some delays that result in a few additional days to clear customs.
For pricing, weโve chosen to absorb a significant amount of tariff costs ourselves, minimizing the costs to our clients as much as possible during this period. This is terrible for our margins, but we have an amazing rate of first-time buyers becoming repeat clients. We hope that will be you too, and so weโre giving you the absolute best pricing available for this quality of furniture.
Is this furniture in stock and available?
Our furniture is made-to-order. That means a longer lead time that you might be used to. This model of high-end furniture making on demand is only possible through recently developed technology. Hereโs why itโs amazing:
- Reduced price for you due to no warehousing costs
- Much higher quality control and far fewer production mistakes
- Adaptability to your customization requests
What is the warranty on this furniture?
We are proud to offer our โOffice for Lifeโ warranty. Please read the details here.
What is the return policy on this furniture?
Youโre going to love your new office furniture. But if thereโs an issue, weโre here to help.
If the item(s) youโve received is damaged, defective, incorrect, or excessively late (10 weeks or more), we will refund your purchase upon its return.
Read more here.
Do you offer a business trade program?
Yes, we work with many businesses and interior designers that have ongoing needs for quality office furniture, as well as retailers looking for great products for their customers. Weโd love to talk to you about it here.