Last Updated October 17, 2025

This online privacy notice discloses our information practices for this website, including what type of personal identifiable information is collected, how the information is used, and with whom the information is shared.

1. Information Collected

At times, Arc Grove LLC (“Arc Grove”) will collect personal information regarding a customer or a prospective customer. For example, if you wish to submit an order, Arc Grove will request your name, mailing address, email address, phone number, billing address, and credit card details. We might also collect such personal information to establish and maintain customer accounts, reply to inquiries, handle complaints, provide operational notices, and engage in recordkeeping.

Additionally, we usually collect certain information from Arc Grove website visitors. This includes, but is not limited to, approximate location data, type of computer and web browser, what pages the visitor accessed, when the visitor accessed the site, and how much time the visitor spent on the site. This information is used to solve technical problems, to calculate overall usage statistics, and to improve potential customer outreach. However, we will respect “do not track” signals from your browser.

2. Uses of Information.

Without your consent, Arc Grove will not use your personal identifiable information for any purpose other than those identified in this Privacy Policy. Such purposes include fulfilling orders, replying to inquiries, marketing, handling complaints, addressing technical problems, providing operational notices, recordkeeping, and ensuring proper use of our site and services. We also store personal data for these purposes. We do not sell your data to third parties, nor do we share it with third parties for any reason other than fulfilling the functions described in this Policy.

Arc Grove may release personal information to governmental authorities when it believes releasing such information is required by law (for example, a subpoena) or by a regulation, or when such information is requested by a government agency conducting investigations or proceedings.

3. Disclosure of the Information.

Arc Grove employs or engages other companies and individuals to perform business functions on behalf of Arc Grove. These persons may be provided with personal identifying information required to perform their functions including, but not limited to, fulfilling orders, delivering packages, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing payments, and providing customer services. Arc Grove is a multinational organization, with business processes and technical systems that cross borders. Arc Grove may transfer the information to countries in the world where it conducts business or where its business associates are located.

Some companies that help Arc Grove deliver interactive online advertising, such as banner ads, may collect and use additional information about Arc Grove’s customers to help Arc Grove better understand the types of advertising or promotions that are most appealing to Arc Grove’s customers. After it is collected the information is aggregated so it is not identifiable to a specific individual. If, however, you would prefer that these companies not collect such information, please contact us at support@arcgrove.com. Arc Grove reserves the right to disclose personal information about customers for marketing analysis; however, any information disclosed will be in the form of aggregate data that does not describe or identify an individual customer.

Some information that you share with Arc Grove through its website or over the phone may be accessible to and/or intercepted by third parties who provide services to Arc Grove. You acknowledge and agree that third parties may, with Arc Grove’s permission access and/or intercept your communications with Arc Grove, that their doing so will not be considered wiretapping or any analogous tort or crime, and that any such third party is a beneficiary of this paragraph and may enforce its terms.

Circumstances may arise where for business reasons, Arc Grove decides to sell, buy, merge, or otherwise reorganize its businesses in the United States or some other country. Such a transaction may involve the disclosure of personal identifying information to prospective or actual purchasers, and/or receiving such information from sellers.

4. Use of Computer Tracking Technologies.

Use of Cookies. Arc Grove, or its third-party vendors, collects non-identifiable and personal information through the use of various technologies, including “cookies.” A cookie is an alphanumeric identifier that a website can transfer to customer’s hard drive through customer’s browser. The cookie is then stored on customer’s computer as an anonymous tag that identifies the customer’s computer, but not the customer. Cookies may be sent by Arc Grove or its third-party vendors. Customer can set its browser to notify customer before a cookie is received, giving an opportunity to decide whether to accept the cookie. Customer may also set its browser to turn off cookies; however, some websites may not then work properly.

Use of Web Beacon Technologies. Arc Grove may also use web beacon or other technologies to better tailor its website to provide better customer service. If these technologies are in use, when a visitor accesses these pages of the website, a non-identifiable notice of that visit is generated which may be processed by Arc Grove or by its suppliers. Web beacons usually work in conjunction with cookies. If customer does not want cookie information to be associated with customer’s visits to these pages, customer can set its browser to turn off cookies; however, web beacon and other technologies will still detect visits to these pages.

Collection of Website Data. Arc Grove may collect non-identifiable information from user visits to the Arc Grove website in order to provide better customer service and tailor its marketing outreach. Examples of such collection include traffic analysis, such as tracking of the domains from which users visit, or tracking numbers of visitors, and assessing visitor activity. Such information is sometimes known as “clickstream data.” Arc Grove or its contractors may use this data to analyze trends and statistics. This information is used for internal purposes for research and development, user analysis, and business decision-making, all of which allows us to provide better services. The statistics garnered, which contain no personal information and cannot be used to gather such information, may also be provided to third parties.

Collection of Personal Information. Arc Grove collects personal identifying information from customers during transactions. Arc Grove may extract some personally identifying information about that transaction in a non-identifiable format and combine it with other non-identifiable information, such as clickstream data. Such aggregated information is used and analyzed only at an aggregate level (not at an individual level) to help Arc Grove understand trends and patterns.

5. Information Security.

Arc Grove employs physical, electronic, and managerial procedures to safeguard the security and integrity of personal information. We employ software that encrypts billing and payment data whenever it is transmitted or received online. Personal information is accessible only by designated staff.

Arc Grove will exercise reasonable efforts to safeguard the confidentiality of customer personal information. However, transmissions protected by industry standard security technology and implemented by human beings cannot be made absolutely secure. Consequently, Arc Grove shall not be liable for unauthorized disclosure of personal information due to no fault of Arc Grove or due to Arc Grove’s ordinary negligence, including, but not limited to, errors in transmission and unauthorized acts of third parties.

6. Opt-Out Rights

Customers and/or prospective customer have the right at any time to cease permitting personal information to be collected, used, or disclosed by Arc Grove and/or by any third parties with whom Arc Grove has shared and/or transferred such personal information. Right of cancellation may be exercised by contacting Arc Grove via email at support@arcgrove.com. After processing the cancellation, Arc Grove will delete customer or prospective customer’s personal information from its data base. Such a request may impede Arc Grove’s ability to provide services to that customer.

Customers and/or prospective customers can opt out of certain emails by using the opt-out link at the bottom of marketing emails they receive from us.

7. Access Rights to Data.

Upon your request, Arc Grove will provide a reasonable description of what personally identifiable information it maintains about you. Arc Grove can be contacted by email at support@arcgrove.com.

8. Information from Children.

Arc Grove does not sell products or services for purchase by children and will not collect or post information from anyone it knows to be under the age of 16 without the involvement of a parent or guardian. Arc Grove does not use personally identifying information it knows were collected from children for marketing or promotional purposes and does not disclose such information to any third party for any purpose whatsoever. No part of Arc Grove’s site is structured to attract children.

9. Lost, Stolen, or Incorrect Information.

If your credit card or account password is lost or stolen, you must promptly notify Arc Grove in order to enable Arc Grove to cancel the lost or stolen information and to update its records with a changed credit card or password. Additionally, if you notice that any of the information that we have about you is or may be incorrect, please let us know at support@arcgrove.com.

10. Links to Other Websites.

Our website may contain links to other websites. Arc Grove is not responsible for the privacy practices or the content of those other websites.

11. Your Agreement to this Policy.

Purchasing any goods from Arc Grove will constitute your acceptance of Arc Grove’s privacy practices described in this policy statement. Any dispute over privacy between customer and Arc Grove is subject to the provisions of this notice and to Arc Grove’s Terms of Service which is hereby incorporated herein and which can be read at [TOS address].

12. Changes to Privacy Policy.

This Privacy Policy was last updated on June 23, 2025. Arc Grove reserves the right to change its Privacy Policy at any time. Arc Grove will post notice of such change on the Arc Grove Privacy Policy page for 30 days. Your use of Arc Grove’s website(s) or purchase of goods or services from Arc Grove after a new version of this Privacy Policy constitutes acceptance of this Privacy Policy, including any updates to it.

13. Questions, Problems and Complaints.

If you have a question about this policy statement, or a complaint about Arc Grove compliance with this privacy policy, you may contact Arc Grove by email at support@arcgrove.com.