Returns and refunds
Your 30-Day Satisfaction Guarantee
Every order is covered by our 30-Day Satisfaction Guarantee: return most new and unused items within 30 days of delivery for a full refund. If something arrives damaged, defective, or incorrect, we make it right at no cost to you.
What the guarantee covers
Arc Grove® stands behind every piece we deliver. Three protections apply to your order from the day it arrives.
30-day returns
Return most new and unused items within 30 days of delivery for a full refund. Your furniture needs to be in its original condition and original packaging.
Damaged or incorrect
If your order arrives damaged, defective, or not what you ordered, we refund it in full upon its return, and the return shipping is on us.
Late delivery
If your order runs past its quoted delivery window, you’re compensated, up to a full refund. See the two protection tiers.
How returns work
Four steps from first contact to your refund.
Step 1
Contact us
Email our support team at support@arcgrove.com or call us within 30 days of delivery.
Step 2
Receive your label
We confirm your return and provide the return shipping label, with guidance for packing your piece.
Step 3
Pack and hand off
Repack your furniture unused, in its original condition and original packaging, and have it ready for carrier pickup.
Step 4
Get your refund
Once we receive and inspect your return, we process your refund to your original payment method within 3 business days.
Order cancellations
You can cancel any order; the earlier you cancel, the less it costs. Production usually begins 1–5 days after payment.
Before production starts
We’re happy to cancel and refund your order, minus a 3% processing fee.
After production has started
Cancellations and returns carry a product and processing fee, typically 20%–50% of your order total. This fee is based on the costs we’ve already incurred.
The fine print
Your order confirmation carries a quoted delivery window. If we miss it, two tiers of protection apply.
| The delay | What you receive |
|---|---|
| Your order arrives later than the quoted window | A 10% refund of the product price. You keep your order. |
| Your order runs 10 weeks past the quoted window | A full refund upon the order’s return. |
The 10% tier is the same Protected Delivery promise published in our shipping policy. Delivery windows by region and ship type are listed there too.
Customized items, seating, and office chairs are non-refundable. If yours arrives with a quality issue, contact us and we’ll work with you on a resolution.
We provide the return shipping label for every return. If your item arrived damaged, defective, or incorrect, the return ships at no cost to you. For 30-day satisfaction returns, return shipping costs are the client’s responsibility.
Once we receive and inspect your return, we process your refund within 3 business days to your original payment method. Your bank or card issuer may take additional business days to post it.
We reserve the right to modify or update this return and refund policy at any time without prior notice. Changes are effective immediately upon posting. By placing an order with Arc Grove, you agree to the policy terms on this page. We last updated this policy on August 14, 2026.
Return questions
Can I return office furniture to Arc Grove?
Yes. Arc Grove accepts returns on most new and unused items within 30 days of delivery for a full refund under the 30-Day Satisfaction Guarantee. Your furniture needs to be in its original condition and original packaging. Customized items, seating, and office chairs are excluded from returns.
Are customized items returnable?
No. Customized pieces are built to your specification and can’t be restocked, so they’re non-refundable and excluded from the 30-Day Satisfaction Guarantee, along with seating and office chairs. If your piece arrives with a quality issue, contact us and we’ll work with you on a resolution.
Who pays for return shipping?
We provide the return shipping label for every return. If your item arrived damaged, defective, or incorrect, return shipping is free. For returns under the 30-Day Satisfaction Guarantee, the return shipping cost is the client’s responsibility.
How long does a refund take?
We process your refund within 3 business days of receiving and inspecting your return, to your original payment method. Allow 2–3 business days of processing plus 5–7 business days for your bank or card issuer to post it.
Can I cancel my office furniture order?
Yes. Cancel before production starts and you receive a full refund minus a 3% processing fee. Production usually begins 1–5 days after payment. After production has started, cancellations carry a product and processing fee, typically 20%–50% of your order total, based on the costs already incurred.
What if my furniture arrives damaged or incorrect?
Contact us at support@arcgrove.com as soon as you find the issue, with photos, and keep all packaging for carrier inspection. We’ll arrange a replacement or a full refund upon return, at no cost to you. The shipping policy explains how to note damage on the bill of lading before signing.
Start a return
Tell us your order number and what you’d like to return, and we’ll take it from there.
Start a ReturnClient service hours: Monday to Friday, 9:00am to 5:00pm ET · 1-833-488-0005 · support@arcgrove.com
