Shipping & Delivery
Do you offer in-home or in-office delivery and setup?
Not at this time. We are working on it and expect to offer it in the near-future.
If you’ve ever assembled Ikea furniture before, then you’ll be familiar with the relative ease of putting together your pieces when they arrive. Complete instructions are (of course) supplied, and we’re here for your immediate support should you have questions.
What is the lead time on orders?
Lead time means the number of days we need to make and quality check your furniture before shipping it. It generally takes between 10 to 20 business days.
Once complete, your item(s) are carefully packaged and enter into transit, on their way to you.
If your furniture includes customizations, the handling time may exceed this time. We will communicate any expected delays to you so that there are no surprises.
How long until I receive my order?
It depends on your location. This table shows the range of typical delivery times based on regions of the world.
If you don’t see your location listed please contact us to see if we can arrange delivery.
Furniture Customization
Can I customize the furniture?
Yes! That’s a huge benefit of the made-to-order furniture making and our clients have loved what they got through this process. Generally, we get requests to customize…
- The dimensions (ex: wider, taller, etc.)
- The materials (ex: engineered woods, fabrics, etc.)
- The finishes (ex: wood grain textures, high gloss, etc.)
- Add features (ex: wireless charging, integrated lighting, etc.)
- Add branding (ex: logo imprints, embroidery)
We make the process for arranging these customizations easy. Just contact us with your requests, reply to any clarifications we may need, and then review the rendered models of your newly customized furniture. Once you’re pleased with it, we’ll tell you its cost and you can place your order.
Assembling Your Furniture
Where can I get my assembly instructions?
Assembly instructions are always included within the package of your furniture. As a backup, you can always
About the Furniture
Do you offer more furniture designs than what’s shown online?
Not right now. Our outstanding team of designers are working on new models right now based on industry-leading trends and features that our clients love or have asked for. Once they’re designed, they get test-built and thoroughly tested for certifications and our own standards of quality. Be sure to subscribe to get looped in on coming designs.
Do you offer used furniture?
No. Our furniture is made to order, saving significant costs for us and you.
What are Office Themes?
They’re lines of furniture designed to match a range of modern tastes. Themes allow our clients to shop according to their sense of style and vision of office decor..
The Office Themes are:
- Strata ∙ Perfect for corporate environments where a strong, professional look is key.
- Forge ∙ Suited for office decors with a darker timbre and more masculine tone.
- Prestige ∙ Charismatic designs that appeal to smart and glam aesthetics.
- District ∙ An urban business theme with a strong industrial look.
- Streamline∙ Designs focused on the essential and simply, perfect for minimalists.
- Modernist∙ Today’s trends and modern spirit in sleek motifs.
- Neutralis∙ Neutrally toned furniture with a subtle sophistication.
- Vista∙ Grand and spaciously designed furniture with a commanding style.
- Futura∙ Interesting, futuristic designs with sci-fi forms and characteristics.
What are matching sets?
All items within a matching set are designed to match each other in style and finish.
Where is this furniture made?
We have several teams across facilities located in East Asia, mostly within China. While lower manufacturing cost is definitely a benefit, meaning you pay less, there are other indisputable reasons to build there. This includes truly state-of-the-art methods of producing furniture with our built-to-order model
Our teams know the designs and materials so well that they can customize them and still ensure the strictest quality standards we require. There are currently no other places in the world that come close to the level of on-demand modifications and grade of work.
Ordering
Do you offer financing options?
Yes, we offer it through Shop Pay. We like it because:
- It offers a competitively low interest rate to our clients
- It offers a choice of payment plans and timeframes
- It’s extremely secure
- It’s accessible to 150,000,000 (and growing) users around the world
- It promotes sustainable shopping by offsetting carbon emissions from deliveries
If this isn’t a suitable option for you, contact us and we’ll try to assist you.
How will tariffs affect my order?
For our US clients, recent tariffs have caused some delays that result in a few additional days to clear customs.
For pricing, we’ve chosen to absorb a significant amount of tariff costs ourselves, minimizing the costs to our clients as much as possible during this period. This is terrible for our margins, but we have an amazing rate of first-time buyers becoming repeat clients. We hope that will be you too, and so we’re giving you the absolute best pricing available for this quality of furniture.
Is this furniture in stock and available?
Our furniture is made-to-order. That means a longer lead time that you might be used to. This model of high-end furniture making on demand is only possible through recently developed technology. Here’s why it’s amazing:
- Reduced price for you due to no warehousing costs
- Much higher quality control and far fewer production mistakes
- Adaptability to your customization requests
Warranties & Returns
What is the warranty on this furniture?
We are proud to offer our “Office for Life” warranty. Please read the details here.
What is the return policy on this furniture?
You’re going to love your new office furniture. But if there’s an issue, we’re here to help.
If the item(s) you’ve received is damaged, defective, incorrect, or excessively late (10 weeks or more), we will refund your purchase upon its return.
Read more here.
Trade Program
Do you offer a business trade program?
Yes, we work with many businesses and interior designers that have ongoing needs for quality office furniture, as well as retailers looking for great products for their customers. We’d love to talk to you about it here.
Didn’t find your answer?
Reach out here or contact us directly by phone or email.